Student support should be
Loop easy
Loop is the smart help desk for academic courses. Students submit tickets, Lou groups similar questions, and TAs respond efficiently.
Stop drowning in repetitive questions.
Let Lou help.
Loop automatically groups similar questions, suggests answers from past tickets, and lets TAs resolve multiple tickets at once. Works via web or email.
Smart Tagging & Topics
Professors create custom topics for their course. When students submit tickets, Lou automatically tags them as conceptual, deadline-related, or technical issues. TAs can filter by topic or tag to prioritize what matters most.
Lou's Suggestions
When a student asks a question similar to one already answered, Lou suggests the previous solution. TAs can accept, edit, or dismiss with one click - turning a 5-minute response into 5 seconds.
Smart Ticket Grouping
When multiple students ask about the same issue, Loop automatically groups their tickets together. TAs can see patterns at a glance and respond to everyone at once - perfect for common assignment bugs.
Answers from Course Materials
Upload your syllabus, assignment specs, or FAQ documents. When students ask questions covered in your materials, Lou suggests answers directly from your docs - no manual searching required.
Internal Staff Notes
Leave private notes for other TAs and professors on any ticket. Coordinate handoffs, flag special cases, or share context - students never see internal notes, keeping communication seamless.
Professor Dashboard
Get a bird's-eye view of your course. See ticket volume trends, response times, top topics, and team performance. Know exactly how your help desk is running at a glance.
Never answer the same
question twice.
Get started with Loop for your course today and let Lou handle the repetitive questions.